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1. How can I cancel an order?

A: As we usually deal with the orders in 48 hours (during business days), please contact us immediately if you determine to cancel an order(within 12 hours from the time you place the order). However, we do NOT guarantee that the order can be canceled successfully. If the order has been dispatched by our warehouse, we will take it as a Return order. More information please check Return & Refund.

A: If there's something wrong with our warehouse or courier, or some other force majeure, we'll negotiate with you at once. We will either refund the order or delay the dispatch.

2. Are these shoes fake?

A: There are mixed opinions the answer to this question. But, we can assure you that these are not like your typical replica sneakers. Replicas are made in an entirely different part of China with different materials and lower quality control. Some people call UA shoes “fake” because they were not contracted by Nike or Adidas to be made. Some people say they are real because they are the same shoes with the same materials made in the same factories and just because Nike didn’t contract them doesn’t make them fake. It is up to YOU to decide.

3. What kind of payment method you accept?

A:Recently, the payment methods we accept are Credit Card(Master Card / Visa) & Western Union, but we’ll improve it ASAP. If your order amount is more than $450, please contact us first as our credit card payment gateway cannot accept orders with amount over $450. Hope you may fully understand. You can split your order into two parts to make each order under $450. Western Union charge us lower fees, so we pass the discount onto you. If you choose to pay with Western Union you can get another 10% discount for your order.

4. I just paid my order. Now what?

A: You will receive a confirmation email from us telling you that we have received your order.(Our system will send the email once an hour, so please kindly wait a while to check your email^^) When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain the tracking# of your order. Note that it may take up to one business day for your information to be posted on the carrier's website, if you can’t get the shipping information from the carrier website operated in the ways as our advised, you could track it again in the next working day.

5. There are shoes with different versions? What differences?

A: As you can see at our site, we have two versions sneakers including UA version and inexpensive version. “UA” stands for “Unauthorized Authentic”. UA shoes are very similar to retail Adidas Brand shoes but were never officially contracted by these companies to be made. UA shoes are usually made in the same factories, with the same materials, and the same workers that make the official retail pairs. They differ from replica sneakers because they are a much higher quality and many people cannot differ UA shoes from official products. And inexpensive version is replicas with good quality but is lack of some details to make it less closer to the real ones. And yes, all of our shoes come with the same box like the retailed ones:)

6. There are four versions for Yeezy Boost 350 sneakers? What differences?

A: As you can see at our site, we have four versions Yeezy Boost 350 including Perfect version UA, Petty Bourgeois version UA, Comfortable version and Affordable version. The perfect version UA is the closest version in the market to the authentic ones with better workmanship such as "8 pattern" of pirate black, much clearer Yeezy and Adidas logo on suede, updated softer boost and added pad on ankle part of Pirate Black for better on foot experience. The perfect version is much more exquisite than the petty bourgeois, even though the petty bourgeois is good enough. If you have no limit for your budget, the perfect is definitely a good choice. For the comfortable version, it's the version that we highly recommended cuz they are good enough with the soft on foot experience like the Petty Bourgeois version. And the price is affordable for most people. More details please kindly check the pics and vids on our product pages. The pics and vids are took by ourselves with our items.

7. There are three versions for Yeezy Boost 350 V2? What differences?

A: As you can see, we have three versions Yeezy Boost 350 V2 including Wonderful Verison UA, Petty Bourgeois Version UA and Cheap replica version. You can directly check pics and video in our product pages. The Wonderful Version UA ones are the best version at our site now. Wonderful Version ones come with better boost material to offer better on foot experience, better workmanship for the stitching on the shoes, better added pad in the back of ankle part for the shoes and updated part for the shape of the front of shoes to make them much closer to the real ones. Also, there are more details to make the shoes closer to the real ones even though the Petty Bourgeois version ones are good enough. 

8. What should I do when I meet those credit card issues?

A: Please check the following common fail codes and solutions:

1. 2002 / 4000 / RK828 / MM581

Please change another Credit card or contact your credit card bank. It's better to change a credit card used for cross-border transactions.

2. GW126

Credit card number is not right. Please check if you input wrong credit card number.

3. 3040 / 3043

Insufficient Balance, please check your credit card balance.

4. GW125

Credit card type is not right. Please check if you used a Visa or Master Card.

5. If you received other failed code, please send (via Email) the failed message. Besides, if your credit has a limit on payment amount or payment times in a day, you will also fail to pay. Please check that too.

Tags: FAQ
date: 2020-05-08
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